General Conditions of Sale

The present General Conditions of Sale govern the sale of products, and therefore are applicable to the services rendered via the website, where CeramicTiles.Store (registration No.: 14701960, Ceramic Trading Company OÜ, Valukoja tn 8/1-110, 11415 Tallinn, Estonia) acts as the Seller.


1.1 The Seller undertakes to transfer to the Buyer the Goods (tiles, porcelain), and the Buyer undertakes to receive the Goods and to effect payment for the said Goods to the Seller in conformity with the conditions hereof.


2.1 Information on the range of Goods sold via the Seller’s website is provided on the Seller’s website.

All orders are subject to availability.


3.1 The Buyer places an order through the Seller’s website.


4.1 All prices are indicated in EUR/GBP/USD/AUD, exclusive of VAT and exclusive of delivery costs. The total order value, comprising the final price of the Goods and the costs of delivery, is fixed in the Proforma/Invoice, which the Seller will send to the Buyer by Email.


5.1 The Buyer will pay to the Seller in advance 100 % of the total amount due using one of the following payment methods: credit card, bank transfer or PayPal. Thereafter the said Goods will be dispatched by the Seller to the Buyer.

In the event that the payment is performed through bank transfer, the Buyer downloads in the shopping cart or sends to his Email address the respective Invoice with the indication of the Seller's bank details.


6.1 Once the payment receipt has been acknowledged, the Goods ordered by the Buyer are delivered to the address specified by the Buyer, while placing his order.

6.2 The delivery time will be indicated in the Proforma Invoice.

6.3 The title of Goods and the risk of damage to the Goods is transferred to the Buyer upon the delivery completion, i. e. at the moment when the Goods are delivered by the Seller to the specified address, or when the Goods are collected by the Buyer from one of the consolidation warehouses of the Seller.

6.4 The Goods are delivered to the address which is specified in the respective order by means of a truck equipped with a lifting device. The Goods are dropped off the truck curbside at the specified delivery address. In the event that the shipping expenses include delivery in a truck which is not equipped with a lifting device, the Customer Support specialist of the Seller informs the Buyer hereof prior to order confirmation. In the event that the Buyer decides to arrange Goods unloading from the truck on his/her own, the Buyer shall contact the Customer Support specialist of the Seller, so that he could recalculate the shipping expenses and let him/her know, if there is any difference.

6.5 Once the Goods are delivered, the Buyer checks them visually. In the event that any damage to the packaging is revealed, the Buyer describes this in the delivery note. Where required, the carrier representative waits, until the Goods are unpacked in order to check their integrity. Should any defective Goods be revealed, the Buyer, within 3 (three) working days, informs the Customer Support specialist there of providing a copy of the delivery note and the photos of all defective Goods as delivered. There is no need to give the defective tiles back to the carrier.


7.1 The Seller will reimburse the cost of the damaged or lost in transit Goods, as well as the pro rata shipping expenses, or will replace free of charge any Goods damaged or lost in transit.

7.1.1 The Buyer submits a written notification of such damage or loss of the Goods within 72 hours as of their delivery.

7.1.2 The Buyer produces to the Seller a copy of a document confirming the Goods receipt with description of damage to the Goods, as well as the photos of all damaged Goods.


8.1 The Buyer is entitled to cancel the order at any time and for any reason within 14 calendar days after the Goods receipt. However the Buyer’s right to cancel the order expires after this period of 14 days.

8.2 The Buyer is liable for any diminished value of the Goods resulting from handling the Goods otherwise than it is required based on their characteristics and technical specifications.

8.3 Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation only the goods cost will be refunded. The shipping expenses are not refundable. In the event the Buyer decides to cancel an order and return the delivered goods, the goods transportation to our warehouse shall be arranged and paid by the Buyer.


9.1 The Seller will not be liable towards the Buyer, if the Seller is prevented or delayed in the performance of any of his obligations owed to the Buyer due to any cause beyond his reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of the Seller’s supplier(s); failure by the Buyer to give to the Seller a correct delivery address or notify the Seller of any change of the address.

9.2 The Seller will inform the Buyer of any such unforeseen event or of force majeure within seven days as of its occurrence, and will arrange a new delivery date with the Buyer, once the relevant event is over. Should these circumstances or events continue beyond a period of two weeks, the Buyer will be entitled to cancel the order.


CeramicTiles.Store, correspondence address: Ceramic Trading Company OÜ, Valukoja tn 8/1-110, 11415 Tallinn, Estonia; Email: