Return policy

Within 14 calendar days upon order delivery, a customer may cancel an order. Taking into account that the tiles are delivered with specific transportation means, according to the law, in case of order cancelation, only the goods cost will be refunded. The shipping expenses are not refundable. The customer shall arrange and pay for goods transportation to the warehouse.

Once any damaged and/or defective goods are revealed, please inform us thereof within 3 (three) working days upon goods delivery. We will either refund the costs of such goods, or replace them within the shortest time possible.

In the event that you would like to cancel an order which has been already shipped but has not been delivered, please contact your dedicated Customer Support specialist. We will seek information about the actual location of your order, and send it back, if possible, so that to minimize your potential expenses. Once there is no opportunity to block the goods in transit and send them back, please receive the goods and arrange their return. Whatever solution is eventually found, the expenses related to order shipment in both directions are borne by the customer.